Tag Archives: phone

An Aggravation and an Internal Solution

Most of us have had to deal with those dreaded sales calls or the self-imposed service calls.

They are not fun, no matter what.  I have no real racial prejudice, however, when the service or sales call comes from a foreigner who speaks little of your native language, the aggravation factor goes up exponentially with each passing moment.

I had such a call this morning.  Seeing the humor in it helped me to center myself and find some solace, so I thought I would share said humor with you (in brief).

I am diabetic.  I use a meter for measuring my glucose levels.  I am preparing for surgery and, over the past couple of weeks, those readings have been more than simply a “check myself” reading.  The doctor is using them to determine my pre-op meds.  So, when I get up in the morning, fresh, and take a reading of 150 (normal 90-120), I get concerned.  When I wait 2 minutes and take it again and get 95, I become less concerned about my health and more about my meter accuracy.  15% is normal so, at 95, that would be around 80-105.   So, after research and finding out I have a great meter brand, very accurate, I call the number on the back of the meter.

I get “Vicky”.

“Hi, my name is veekie.  How can I help you?”  Deep Spanish accent.

I explain and she begins  to take my information.  She gets my name, my address, and phone.

“Do you have an the meter solution?” (I have to guess just a bit at the words “meter” and “solution”.

“No.”

“Okay. Just a minute…”  “Ok, you say you don’t have the meter solution?”

“That’s correct.”

“Well, you have to have the meter solution…”

“I don’t have it.  It has been over 2 years.”

“I understand, but you need the meter solution…so I will need to send you a bottle.”

“Will there be a cost.?”

“No, it is free.”

“Ok.”

“Now, do you have the meter with you?”

“Yes, it is right here.”

“Would you please tell me what kind of meter it is?”

(I have already told her twice, but do so again)

“Thank you.  Now, do you have the meter solution?”

“No.  I do not have it?” (I thought we had established this)

“Okay,  Do you have the bottle of strips?”  (I really had trouble with “bottle” but we figured it out)

“Okay, here it is.”

“Would you tell me….” (serial, lot, etc…)

I begin to read…I get to the letters J and J, finish and she replies…

“so …G as in ‘George’, G as in ‘George’…”

“No, J as in …”

“Oh, sorry, J as in ‘Jim, J as in ‘J’…”

“Corrrect.”

“Now, do you have an account with us?”

“I am not sure.”

“Let me check…I see one with the same name. What is your address?”

I tell her…

Yes, same address.  Let me add that here…

I am thinking, (if it’s the same, why do you have to add it?)

“Okay, now do you have the meter solution?”

(OMG!  I am gonna scream)

“No, it has been too long, over 2 years.”

“Okay, now how long have you had the meter?”

(I am looking around for the Candid Camera)

“Um, it’s been, at least, 2 years.”

“So, I will put 3 years.”

“Fine.”

“I need to put in an order to send you the meter solution so we can test.  It will arrive in about 3-5 days.”

“Ok.”

“Can I put you on hold for a moment while I place your order?”

“Yes.”

“Thank you.”  (Wonderfully poor music begins to play…)

(I pet my cat and remind myself that all is fine; everything is perfect; this doesn’t matter…I begin to smile)

“Okay, sir.  Did I tell you that the order would arrive in 3-5 ‘Business” days?”

“Yes.” (I was not going to pick on her.  I knew it wouldn’t arrive on a Sunday)

“Good. Now, if I can just put you on hold for another minute, while I put in your order for the meter solution?”

“Yes, that’s fine.” (WTH was she doing on the last hold?)

(I pet my cat some more and decide to blog about this call)

“Okay, sir.  Your order for the meter solution will arrive in 3-5 business days. ”

“Thank you.  Is there anything else…” (I hear silence on the line)

“Are you still there?”  (line is silent)

I hang up.

_______________________

Hope you enjoyed my short trip to hell.

Namaste,

Scott

Big Brother? Getting Closer!

I have read George Orwell’s “1984”.  While I shook my head at a lot of it, I can relate it to now.  We are in an age in which technology, wonderful as it is, can and is used against us in so many ways.

Computers are wonderful machines which can help doctors diagnose illness, help people look up nearly anything, and can connect me to all of you reading this blog.  Just realize for a moment that these words do not really exist except by very tiny dots all lining up proper through complex wiring after traveling hundreds or even thousands of miles through air and over cables.

This same computer can also catalog bombs and how they are made and help sort through populations and movements in order to help a terrorist figure out the best place to set a charge and do the most damage.

And, these are supposed to be the cheap ones!

Our phones, once home bound, now travel in our pockets and allow us to not only talk to the world, but to also take and send photographs that do not exist any more than the words on this blog which can be read on them too.

Now, that same technology can have another purpose, good or not, depending on how it is used.  Here is the technology and the good use of it.

http://www.wimp.com/nextsurveillance/

As you can see, Argos will be a great help in allowing our police force and FBI to track criminals and follow them without their knowledge.  It will also help to look at distant crime scenes or possible ones and view enough detail to,  possibly,  pick out individuals who might have or will commit(ted) these crimes.

My hope is that this will be what it will be used for.  However, when something is created for great good, it can also be used for great evil.  How far behind is the idea of tracking US citizens merely to keep track of them?  How far behind can be the thought that using this type of “watching”  would be good if some tracking were kept of everyone within the US borders?  Now, combine that with the possibilities contained in my earlier post, “Game of Drones” – https://kindredspirit23.wordpress.com/2013/04/15/game-of-drones/ and see what your mind can come up with.

Do you see this as a necessary evil for us to consider in order to out step criminals and terrorists?

Do you see it as something to not worry about at all?

What are your thoughts?

Namaste,

Scott

saania2806.wordpress.com/

Philosophy is all about being curious, asking basic questions. And it can be fun!

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I read lots of books, from mythology retellings to literary fiction and I love to reread books from childhood, this is a place to voice my thoughts for fun. I also like to ramble about things such as art or nature every now and again.

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