I have never quite had the above feelings about Comcast – however, I have come close. For a long time, I have hollered and screamed and yelled to others about how poorly Comcast handles problems. For a time, rather recently, that was not the case. I finally had service when I needed it and someone seemed to be listening when I called. Of course, I had a package and was willing to purchase another package. Just fix me.
In the very recent past, I was working on my sister’s computer at her home. She made the comment of how much her Comcast bill was. I listened and had her read off what she had with them. After she did, I asked her if she had any special stations or anything out of the ordinary. When she didn’t know, I told her what my cable cost and (after she stood back up from fainting) I had her call Comcast and tell them she was going to disconnect services. This, of course, put her in touch with the package part of the company. She received a new package, saving her between $20-75 a month. They had her hooked up to all kinds of extra stations she never watched and didn’t want to watch. Now, she had basic cable, phone, and Internet. She’s happy, and Comcast still has her as a customer.
This article didn’t really surprise me. However, what it did do was open my eyes to a problem that is more extensive than I thought. We have to stand up and demand service on something we already have?! Now, if we have a problem, instead of fixing it we have to listen to pitches about upgrading or adding extras to our service?! This is ridiculous.
I encourage you to listen to the link for the particular sales call mentioned in the article. It should work. And, it will amaze you. I have argued with them before and felt as if I was running in circles. You have to push and you should be willing to renegotiate. Simply have your needs on a card and never vary from them without good reason and a great price.
Sales – glad I am disabled…isn’t that a sad state of affairs?