Closing One Door…

So, I made a simple decision to go to Walmart for groceries after supper with my friend.  We finished up and I headed toward the store shortly before 8pm.  I enjoy going in the evening and it was not bad weather.  It had rained earlier and was warm and nice for Groundhog’s Day.

I spent my usual 50min to a bit over an hour gathering my $87 of groceries that I hoped would do for a couple of weeks.  When I got to the line, there was no one there, just the clerk.  She turned out to be pretty matter-of-fact with little or no sense of humor (no fun there).  I finished putting the bags in the cart.  Two women came up in line after me and began putting their items on the belt.  I slid my card through and … nothing.  I tried again.  The clerk looked at me, kinda bored and like I was, perhaps, a bit dumb, and said, “It’s a chip card.  You have to use the reader.”

She was right, but I had not had to use the reader before.  I stuck the card in the reader and pulled it out.

“Transaction cancelled,”  The machine blared back.

“You have to leave the card in the reader,”  Miss bored-and-staring said.

I complied.  We tried the transaction again.

“Do you want money back?”  I clicked cancel like I always did to switch to credit.

“Transaction cancelled,” the stupid computer replied.

“It cancelled on me,” I told Miss bored.

“We will try again.”  Good…

“Transaction cancelled.”  I was growing a bit impatient…so were the two ladies.

The bored clerk decided SHE had to come to my rescue and walked around the counter to me.

We sat the card back up and “Do you want money back?”

“Last time I clicked ‘Cancel’ to go to credit and it cancelled.”  I looked at Miss B

She stared at me and clicked “Cancel”.

“Transaction cancelled.”  Well, at least I felt a bit justified.

“You will have to use it as a debit.”

“I have never used it as a debit before.  I just did this last week.”  She reset it once more.  The ladies were impatiently being patient.

This time I clicked “Yes,” but did not enter any amount.  It just reset the screen and stared at me.

What could I do but press “Cancel?”

“Transaction cancelled.”  Even I was growing impatient.

“You will have to use it as a debit and enter your pin.”

“I don’t even know my pin!” I said with exasperation.  Miss B looked at me as if I was a dummy.

“You will have to call a supervisor up. I have never had to do this before.”  Miss B shrugged.

The supervisor was very early 20s.  I felt like I was back in school teaching.

I explained and she sighed.

“We just switched the machines over last week to the readers.  If the bank set the card up as debit you will have to enter your pin.”

At least, now, I understood why.  “I don’t know my pin.”

“I am sorry.”  She looked at me as if I could pull that pin number out of the air.

“Well, here are your groceries.  I can’t pay for them.  You will have to put them back.  I will be calling corporate and I won’t be back here again.”  I was tired and done with the attitudes.

“Sure.  Sorry.”  Said the youngster.  Miss B just looked at me.

I walked out and drove over to Meijer’s.  It was 8:48pm.  I grabbed a cart and went straight to the checkout.

The woman was nice, not still in diapers, and listened as I explained.  She didn’t even cringe when I said the “W” word.

“We haven’t set up our readers yet, so you will be fine.”

“What about after you do?”

“I don’t know.”

“Well, I will know my pin by then and I am still not going back to that other place now.”

She smiled a knowing smile.

I collected, basically, the same groceries and went through the checkout.  Other than the fact that is was about 8-10% more, there was no incidence and my experience there was fine.

However, when I went to the car, it was raining so hard, I stopped and just laughed.  I blamed Walmart for each and every drop that pounded me and my plastic bags as I loaded them into the car and drove home wet as a, well, wet dog.

At home, it was still raining so hard, I decided to wait it out.  I sat in my car from around 10pm-11:30pm and played on my tablet.  It stopped raining around 11, but I continued playing, too tired to get out of the car.

When I did, it was nice weather again.  I unloaded the car, put the groceries away, and changed out of the wet clothes.

I have always stood by Walmart because of prices and variety.  I am done with them.  I buy many things online now and Meijer’s will do for the rest.

Namaste,

Scott

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Comments

  • rogershipp  On February 20, 2016 at 9:16 am

    Sorry, I will have to agree with the clerk… She came across and tried to help you. It was your ‘card company’ that messed up your life, not Walmart. Plus, you said the new story was going to change their credit system too… the problem will be the same, You are the one making the change.

    You never said that the Walmart clerk was unfriendly… just that she was not as friendly as you would have liked. Just not as helpful as you would have liked… even though there was nothing she could have done about your card anymore than the next store will be able to fix your card if you choose not to use your pin number. (I know not know my pin number either!) but since I do not know it, it is not the fault of someone else?

    Please, try to be careful and do not cut your nose off to spite your face. I am trying to make sure I follow this advice in several situations in my life.

    Venting is a wonderful thing- I often have a Master’s Degree (or a PhD) in venting frustration. But I try to accept my part of a problem as well… once I chill- sometimes after months??? hahaha.

    Not trying to be a troll, Scott…. but there are times disagreement is a healthy lifestyle as well. Blessings!

    Liked by 1 person

    • kindredspirit23  On February 23, 2016 at 5:58 pm

      I am not upset and know you aren’t a troll. lol
      As for the whole endeavor, I understand that it is the bank or myself to blame for the pin number deal. It was the attitude – something hard to put across in a story – that turned me against them. Yes, I was venting – I did wait a day before venting. Now, that I have been to Meijer’s for a couple of weeks, I see the big difference in attitude and helpfulness. They would have told me basically the same thing if the card reader had been in place, but oh in such a more nice and less stressful manner. I will give some credit back to the assistant manager. She was young, but did her job well. I just know that as time and experience grows, hopefully, she will gain a better way of approaching situations rather than a simply apology that solves nothing and still leaves the customer upset. Thanks for your response.

      Liked by 1 person

      • rogershipp  On February 23, 2016 at 7:28 pm

        I have those days too!

        Liked by 1 person

        • kindredspirit23  On February 25, 2016 at 3:20 pm

          We all do. My think right now is that when I think of that situation and compare it to Meijer’s, I still get a bit hot under the collar at Walmart and the attitude I received from the cashier. Now, she may treat everyone at work and not at work the same, but some professionalism should poke through especially when you are kind of a social exchange job working with people. Happier now. I guess that’s all that matters. Bigger thing is that, as I talk to people, I hear the same thing coming from them – they have mostly all left Walmart because they get treated poorly.

          Liked by 1 person

  • Thumbup  On February 13, 2016 at 11:29 pm

    Them wal mart workers got an attitude! I dislike them! Anyway

    to you!

    Liked by 1 person

  • Andrea Stephenson  On February 5, 2016 at 5:47 pm

    And that’s the power of good customer service – or bad, in this case.

    Liked by 1 person

    • kindredspirit23  On February 6, 2016 at 1:43 am

      No argument there. She should have, at least, been gracious enough to say, “yeah, I don’t like it either, but upper management won’t let us do anything about it.” I could have worked with that.

      Liked by 1 person

  • Just Plain Ol' Vic  On February 4, 2016 at 8:43 pm

    This just confirms my belief that Walmart is the 7th level of hell.

    Liked by 1 person

    • kindredspirit23  On February 5, 2016 at 1:22 am

      Used to, I would’ve argued with you, but not so much now. I don’t like paying 8% more, but there is the customer treatment thing.

      Liked by 1 person

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